Contact SNIFFY Support
Have a question about our smart QR pet tags, activation, your order, or shipping? We’re here to help. Send us a message using the form below and our team will get back to you as soon as possible.
Urgent: If someone just scanned your pet’s tag, you should already have an instant alert. Check your email or SMS linked to the pet profile. You don’t need to use this form for immediate reunions.
Typical questions
- How to activate and link a new tag
- Updating contact or medical details on a pet profile
- Order status, shipping times, and returns
- Troubleshooting scan alerts and GPS location sharing
Response times
We’re based in Australia and respond quickly during AEST business hours.